Service Desk Manager Job at NTT DATA, Inc., Indiana

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  • NTT DATA, Inc.
  • Indiana

Job Description

Req ID: 291769

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Manager to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

  • 8+ years of experience in client-facing stakeholder management roles
  • Works with client Service Desk to design and implement support mechanisms (i.e. setup in ServiceNow) specific to this effort
  • Responsible for incident management for specific shift (i.e. USA, Europe, Asia) based on location
  • Monitors ServiceNow and/or Email inbox or other defined channels for stakeholder inquiries
  • Empathizes and sympathizes with impacted stakeholders to efficiently solve user error issues and/or route technical issues to the correct support network

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com .

Job Tags

Shift work,

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