Job Description

American Ramp Company is a full-service action sports design and construction company. Over the last 25 years ARC has evolved from a mostly manufacturing and installation company to a multi-disciplinary planning, design, and construction firm specializing in public skate and bike infrastructure. Our passion is focused on creating fun and safe places for communities to gather and recreate. Our growth has required our team to expand into new disciplines and add depth in others. A love of action sports, cycling or skateboarding is certainly a plus but not required.

Overview:

We are seeking an experienced IT Manager to oversee our company’s technology operations and implement our IT strategy. The ideal candidate will ensure that IT systems and people are effective and functioning within the limits of budget, time, and specifications of the company. This role involves a combination of strategic planning, team leadership, and hands-on technical support.

Key Responsibilities:

1. Security and Compliance:
   • Ensure employees are aware of and comply with security protocols.
   • Periodically send out phishing test messages to validate compliance.
   • Audit current security permissions to verify compliance with insurance requirements and promptly address any security weaknesses.
2. System and Licensing Management:
   • Manage Office365 licensing and SSO integrations for various platforms including LastPass, Apple Business Manager, Google Workspace, Trimble, Adobe, AutoDesk, etc.
   • Provide MDM and RMM support and monitoring using tools such as NinjaOne, Jumpcloud, and Apple Business Essentials.
   • Maintain hardware and software lifecycles on all endpoints.
3. Cloud Migration and Strategy:
   • Plan and implement strategies for migrating local resources to the cloud.
   • Create and present cost reports related to cloud migrations.
4. Team and Talent Management:
   • Supervise current IT talent and delegate tasks for projects.
   • Provide high-level technical support and technology direction guidance to senior management.
5. Technical Support and Training:
   • Provide onsite and remote technical support to company and affiliates in a Windows/Apple environment.
   • Document procedures and provide training material for end users.
   • Conduct system and network analysis, problem-solving, and infrastructure planning.
6. Infrastructure Maintenance:
   • Maintain critical infrastructure backups.
   • Analyze system logs to identify performance issues in the production environment for mission-critical systems.
   • Maintain VPN services for remote workers and business locations.
   • Support and manage Microsoft Hyper-V environments.
7. Vendor and Website Management:
   • Maintain vendor relationships and negotiate cost savings.
   • Provide website support and management.
8. Collaboration and CRM Solutions:
   • Coordinate with department managers to develop customized CRM solutions.

Qualifications:

• Proven experience as an IT Manager or similar role.
• Excellent knowledge of technical management, information analysis, and computer hardware/software systems.
• Experience with managing licensing and SSO integrations for various platforms.
• Understanding of MDM and RMM support and monitoring tools.
• Hands-on experience with cloud migration strategies and cost management.
• Demonstrated ability to manage IT talent.
• Exceptional problem-solving skills and technical expertise.
• Strong communication skills and the ability to provide training and documentation.
• Experience in maintaining critical infrastructure backups and VPN services.
• Familiarity with Microsoft Hyper-V.
• Experience with managing QuickBooks and Intuitive ERP databases a plus.
• Ability to manage vendor relationships and negotiate cost savings.

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